Number 8 Cheltenham Terms & Conditions We would like to draw your attention to our website and booking terms and conditions; please read them carefully: Price The price includes accommodation and breakfast. Unless clearly stated on the booking form all extras such as additional laundry, toiletries, etc are additional. All payments are taken online via our secure payment system. Please note: Minimum 2 night stay, Friday to Sunday during Festivals. On occasions we may make an exception to a 1 night stay.   Prices may change at any time. Please check when booking. If you or any member of your party has any special access requirements or dietary needs, please let us know. Our aim is to offer our guests a relaxing and tranquil stay and kindly ask all guests to respect other guests' quiet, enjoyment and relaxation. We carry out our housekeeping between 10.30am and 1.30pm each day and will require access to your room during these three hours. If you are not planning on being out during these hours, please let us know. Guests are not permitted to have visitors to their rooms. Arrival Normal arrival time is from 4.00pm to 7.00pm. If you are delayed in arriving or expect to arrive after 7.00pm, please let us know. Please note that one car parking space per room booked is provided. Cars are parked entirely at the owners' risk. Any contents left in your car are also entirely at your own risk. Children Please be aware that our rooms are not suitable for children under 10 years old. Pets Pets are not permitted. Cancellation Once you have booked your stay, our agreement is a legal contract and any deposit you have paid may be non-refundable. If you need to cancel please contact us immediately. If a booking is cancelled or shortened and we are unable to re-let the room, we reserve the right to charge as follows: If you cancel: More than 14 days before the arrival date, a £10.00 administration fee will apply, the balance of the deposit will be refunded. Within 14 days of the arrival date: Your deposit will be forfeited and cannot be transferred to another booking. Within 48 hours of the arrival date: You will be liable for 100% of the reserva- tion cost if we cannot re-let the room. Cancellations on the day of arrival will be charged 100% If you have to shorten your stay, whilst we will do everything we can to fill the room, we reserve the right to charge for the full cost of your booked stay. In our experience, cancellations are very rare, but as we all know, life can be very unpredictable, and the reasons that force people to cancel their booking can often be very sad, and are always very unexpected.  As a result, we really do encourage you to check your own insurance policies or take out cancellation insurance, just to be on the safe side. Cancellation charges will be taken from the credit card details that were supplied for the deposit. Non-availability We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommod- ation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you. Our liability would not extend beyond this refund. Damages, Loss, Breakages, and additional charges Please take care with our home. You are responsible and liable for any breakages, loss or damages which you cause to the house or its contents. Please report these as soon as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repair, replacement or making good if the loss, damage or breakage is significant, and we may make an additional charge of £25.00 if you did not report this. Keys Guests are expected to take care of the door keys during their stay, reimbursing any loss – which may involve the cost of changing locks as well as replacing keys. Smoking Please note that all our bedrooms and the breakfast room are NON SMOKING. We reserve the right to charge an extra night’s stay (at the prevailing B&B rate and using the credit/debit card details given to secure the booking) if we have to especially clean and air the room for 24 hours before another guest can occupy it. Liability We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment. Data Any data gathered during the course of this booking may be held on computer.
8 Orrisdale Terrace, Cheltenham, GL53 7HZ | 01242 352347 | sue.oscroft@gmail.com Click HERE for Terms & Conditions Click HERE for Access Statement
8 Orrisdale Terrace, Cheltenham, GL53 7HZ 01242 352347 | sue.oscroft@gmail.com Click HERE for Terms & Conditions Click HERE for Access Statement
Number 8 Cheltenham Terms & Conditions We would like to draw your attention to our web- site and booking terms and conditions; please read them carefully: Price The price includes accommodation and breakfast. Unless clearly stated on the booking form all ex- tras such as additional laundry, toiletries, etc are additional. All payments are taken online via our secure payment system. Please note: Minimum 2 night stay, Friday to Sunday dur- ing Festivals. On occasions we may make an exception to a 1 night stay.   Prices may change at any time. Please check when booking. If you or any member of your party has any spe- cial access requirements or dietary needs, please let us know. Our aim is to offer our guests a relaxing and tran- quil stay and kindly ask all guests to respect other guests' quiet, enjoyment and relaxation. We carry out our housekeeping between 10.30am and 1.30pm each day and will require access to your room during these three hours. If you are not planning on being out during these hours, please let us know. Guests are not permitted to have visitors to their rooms. Arrival Normal arrival time is from 4.00pm to 7.00pm. If you are delayed in arriving or expect to arrive after 7.00pm, please let us know. Please note that one car parking space per room booked is provided. Cars are parked entirely at the owners' risk. Any contents left in your car are also entirely at your own risk. Children Please be aware that our rooms are not suitable for children under 10 years old. Pets Pets are not permitted. Cancellation Once you have booked your stay, our agreement is a legal contract and any deposit you have paid may be non-refundable. If you need to cancel please contact us immediately. If a booking is cancelled or shortened and we are unable to re-let the room, we reserve the right to charge as follows: If you cancel: More than 14 days before the arrival date, a £10.00 administration fee will apply, the bal- ance of the deposit will be refunded. Within 14 days of the arrival date: Your de- posit will be forfeited and cannot be transferred to another booking. Within 48 hours of the arrival date: You will be liable for 100% of the reservation cost if we cannot re-let the room. Cancellations on the day of arrival will be charged 100% If you have to shorten your stay, whilst we will do everything we can to fill the room, we reserve the right to charge for the full cost of your booked stay. In our experience, cancellations are very rare, but as we all know, life can be very unpredictable, and the reasons that force people to cancel their booking can often be very sad, and are always very unexpected.  As a result, we really do encour- age you to check your own insurance policies or take out cancellation insurance, just to be on the safe side. Cancellation charges will be taken from the credit card details that were supplied for the deposit. Non-availability We would only cancel your booking if your accom- modation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you. Our liability would not extend beyond this refund. Damages, Loss, Breakages, and additional charges Please take care with our home. You are respons- ible and liable for any breakages, loss or damages which you cause to the house or its contents. Please report these as soon as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repair, replacement or making good if the loss, damage or breakage is significant, and we may make an additional charge of £25.00 if you did not report this. Keys Guests are expected to take care of the door keys during their stay, reimbursing any loss – which may involve the cost of changing locks as well as replacing keys. Smoking Please note that all our bedrooms and the break- fast room are NON SMOKING. We reserve the right to charge an extra night’s stay (at the prevail- ing B&B rate and using the credit/debit card details given to secure the booking) if we have to especially clean and air the room for 24 hours before another guest can occupy it. Liability We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our em- ployees or contractors whilst acting in the course of employment. Data Any data gathered during the course of this book- ing may be held on computer.